About Program

Offered by IIM Mumbai in collaboration with LTI Mindtree

The One-Year Blended Post Graduate Programme in AI-Led Experience Design is a cutting-edge, one-year executive program offered by IIM Mumbai in collaboration with LTI Mindtree. It integrates core business education with specialized training in experience management, data analytics, and artificial intelligence. Designed for working professionals and innovation leaders, this interdisciplinary program equips participants with the tools to create intelligent, user-centric solutions that blend technology, design, and strategy. By leveraging the power of AI in experience design, graduates are prepared to lead customer-focused transformation across industries in the evolving digital economy.

As businesses around the world shift towards experience-first models, there is an increasing need for professionals who can understand customer behaviour, apply design thinking, and harness AI to reimagine products, services, and user journeys. This program addresses that need by integrating core management education with specialized skills in AI-led customer experience transformation.